Terms, Privacy & Returns

Last updated 4 September 2026. These terms apply to orders placed at nabeelawardrobe.com, by WhatsApp, or by phone with Nabeela Wardrobe, Lahore.

1. Terms & Conditions

1.1 Accepting these terms

By browsing, creating an account, or placing an order with Nabeela Wardrobe ("we", "us", "our"), you agree to these Terms & Conditions, our Privacy Policy, and our Returns & Shipping Policy below. If you do not agree, please do not use the site.

1.2 Who can order

You must be able to enter into a legally binding contract to place an order. If you are ordering on behalf of someone else, you confirm you are authorised to do so and that the delivery details you give us are accurate.

1.3 Products, pricing & availability

• All prices are in Pakistani Rupees and include applicable taxes unless stated otherwise.
• Prices, descriptions and availability may change without notice.
• Photographs are taken under studio lighting. Actual shade and texture may vary slightly with your screen and with the cloth itself. Tell us the shade you have in mind and we will match it as closely as we can.
• Some pieces are listed as Last one — the final piece of that cloth in stock. Once it sells we may not be able to get it again.
• We try to keep stock and prices accurate, but mistakes happen. If an item is mispriced or listed in error we will contact you before processing the order, and you may cancel at no charge.

1.4 Order acceptance

Placing an order is an offer to buy. We may decline or cancel any order — for example because stock has run out, because we suspect a pricing or listing error, or after a failed delivery attempt — and we will tell you if that happens. Your order is confirmed when you receive an order confirmation from us.

1.5 Payment

We accept:

• Cash on delivery — you pay the rider in cash when your order reaches you.
• Bank or JazzCash transfer — you transfer the total to the account shown at checkout before delivery, and send us the receipt on WhatsApp with your order number. We confirm the payment against our own bank records, not against the screenshot, and dispatch once it has arrived. Until we confirm it, the order is treated as unpaid and the rider will still ask for cash at the door.

Card and mobile-wallet payments are not available yet. We never ask for, store, or process card numbers, account numbers or PINs anywhere on this site — if any page appears to, it is not us; please tell us at once.

1.6 Discount codes and the newsletter offer

Subscribing to our newsletter sends a welcome discount code to the email address you gave. Unless the code itself says otherwise:

• It can be used once.
• It is tied to the email address it was sent to, and that same address must be entered at checkout for the code to apply.
• It cannot be combined with another code, and it applies to goods, not to shipping.
• If an order using a code is cancelled or returned, the code is not reissued.
• We may withdraw or change an offer at any time, but not for an order already placed.

1.7 Orders placed on WhatsApp

You are welcome to order by WhatsApp instead of using the checkout. The same terms apply: the same prices, the same delivery times, the same return rights. We will confirm the piece, the total and the delivery address in writing before dispatch, so that both of us have a record of what was agreed.

1.8 Your account

You do not need an account to order. If you create one, you are responsible for keeping your password confidential and for what happens under your account. Tell us immediately if you think someone else has used it.

1.9 Reviews you write

Reviews are read by a person before they appear, so there is a delay between writing one and seeing it on the site. We may decline a review that is abusive, is about something other than the product, or appears not to come from a real customer, and we may remove one later for the same reasons. We do not edit the words of a review to make it more favourable, and we do not write reviews ourselves. By submitting one you allow us to publish it on the product page, alongside your first name.

1.10 Intellectual property

The Nabeela Wardrobe name, logo, and the site's own text, layout and design belong to us and may not be copied or reused without permission. Our product photography is our own and is provided for browsing this site only; it may not be downloaded, reposted or used to advertise anything else.

1.11 Acceptable use

Please do not interfere with the running of the site, submit false information or reviews, or use it for any unlawful purpose.

1.12 Limitation of liability

We aim to keep the site and its product information accurate, but we cannot guarantee it will be uninterrupted or free of error. To the extent the law permits, we are not liable for indirect or consequential losses arising from your use of the site. Nothing here limits any liability that cannot be limited under Pakistani consumer protection law.

1.13 Governing law

These terms are governed by the laws of Pakistan, and any dispute will be subject to the exclusive jurisdiction of the courts of Lahore.

1.14 Changes to these terms

We may update these terms from time to time. The date at the top of this page shows the most recent revision, and the terms that apply to your order are the ones published when you placed it.

2. Privacy Policy

2.1 What we collect

• Order details — your name, phone number and delivery address. An email address only if you give one; you can order without it.
• Account details — if you create an account, your email address and order history.
• Messages — what you send us through the site's chat, WhatsApp or email, including any payment receipt you send us.
• Cart and browsing data — your bag, wishlist and recently viewed items are stored in your own browser so they survive between visits. We also count how many times each product page is opened, which tells us which cloth is popular. None of that identifies you.

2.2 How we use it

• To take, pack, deliver and support your order.
• To answer your questions and manage your account.
• To send order updates — and marketing email only if you asked for it, with an unsubscribe link in every one.
• To improve the shop and what we stock.

2.3 Who we share it with

We share the least we can, with:

• The rider or courier delivering your parcel — your name, address and phone number, and whether cash is still to be collected.
• The services that run the site for us — hosting, the database, and the service that sends our email.

We do not sell your personal information to anyone.

2.4 How long we keep it

We keep order records for as long as we need them to fulfil the order, handle any return or dispute, and meet our accounting obligations. After that they are deleted or anonymised.

2.5 Your choices

You can review or update your account details at any time, unsubscribe from marketing email using the link in it, and ask us to show you, correct, or delete the personal data we hold about you — see Contact us.

2.6 Security

We take reasonable technical and organisational measures to protect your information. No online service can promise perfect security, so please keep your own account password private.

3. Returns & Exchanges

3.1 The return window

You may return an item within 7 days of delivery if it is unworn, unwashed and undamaged, with its original tags and packaging. Unstitched cloth must not have been cut.

3.2 What cannot be returned

For hygiene reasons, undergarments are final sale and cannot be returned or exchanged. Items bought on sale are final sale unless they arrive faulty or are not what you ordered. A piece marked Last one is not final sale — it can be returned like anything else, but because it is the only one we hold we will usually refund rather than exchange it.

3.3 How to start a return

Message us on WhatsApp, or email us, with your order number and a photograph of the item. We will confirm the return and tell you where to send it. Returns are arranged with a person rather than through a form on the site, so that we can sort out an exchange or a faulty piece in one conversation.

3.4 Who pays return postage

If an item arrives faulty, damaged or incorrect, we pay the return postage. For a change of mind, the return postage is yours.

3.5 Refunds

Once the item is back with us and checked, we refund within a few working days:

• If you paid by bank or JazzCash transfer, the money goes back to the account it came from.
• If you paid cash on delivery, we ask you where to send it and transfer it there.

Bank transfers can take a day or two to appear after we send them. If a refund has not reached you within a week of us confirming it, please chase us — we would rather hear from you than have you assume it is lost.

4. Shipping

4.1 What it costs

Delivery depends on where the parcel is going and what it weighs:

• Within Lahore — Rs. 200 for a parcel up to 1 kg.
• Anywhere else in Pakistan — Rs. 300 for a parcel up to 1 kg.
• Each additional kilogram — Rs. 100, either way.

Weight is rounded up to the next whole kilogram, which is how couriers charge us. You will see the exact amount at checkout once you choose your city, before you place the order — we will never charge more than the figure shown there.

Orders over Rs. 6,000 are delivered free, wherever they are going and whatever they weigh.

4.2 How long it takes

Delivery takes 3–5 working days anywhere in Pakistan. We ship within Pakistan only, and we do not offer express or same-day delivery. If your order is time-sensitive, message us before you order and we will tell you honestly whether we can help.

4.3 Tracking your order

Use Track My Order with your order number and either the email address or the phone number you gave when ordering — whichever you used. If you have an account, your orders are also listed under Order History.

4.4 Changing the delivery address

If your order has not shipped yet we can usually change the address. Message us with your order number as soon as you can.

5. Contact us

A real person reads every message.

• WhatsApp or phone — +92 370 1674546
• Email — NabeelaWardrobe@gmail.com
• Where we are — Lahore, Pakistan