Terms, Privacy & Returns Policy

1.1 Acceptance of these terms

By browsing, creating an account, or placing an order on Nabeela Wardrobe ("we", "us", "our"), you agree to these Terms & Conditions, our Privacy Policy, and our Returns & Shipping Policy below. If you do not agree, please do not use the site.

1.2 Who can order

You must be able to enter into a legally binding contract to place an order. If you are ordering on behalf of a minor or another person, you confirm you are authorized to do so and that the delivery details you provide are accurate.

1.3 Products, pricing & availability

• All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise.
• Prices, product descriptions, and availability may change without prior notice.
• Product photography is used to represent the style, colourway, and category of an item as closely as possible; actual colour may vary slightly due to screen display and lighting.
• We make reasonable efforts to keep stock and pricing information accurate, but errors can occur — if an item is mispriced or listed in error, we will contact you before processing the order and you may cancel at no charge.

1.4 Order acceptance

Placing an order is an offer to buy. We may decline or cancel any order — for example due to stock unavailability, a suspected pricing or listing error, or a failed delivery attempt — and will notify you if this happens. An order is confirmed once you receive an order confirmation.

1.5 Payment

We currently accept Cash on Delivery (COD) only — payment is made in cash at the time your order is delivered. Card and mobile-wallet payment options (Visa, Mastercard, JazzCash, Easypaisa) are being added and will be clearly enabled at checkout once available; we do not currently store or process card details.

1.6 Your account

If you create an account, you're responsible for keeping your login credentials confidential and for all activity under your account. Let us know immediately if you suspect unauthorized use.

1.7 Intellectual property

The Nabeela Wardrobe name, logo, and original site content (layout, text, and design) belong to us and may not be copied or reused without permission. Product photography sourced from third-party providers remains the property of its respective owners and is used under license; it is provided for browsing this site only and may not be downloaded or reused elsewhere.

1.8 Acceptable use

You agree not to misuse the site — including attempting to interfere with its operation, submitting false reviews or information, or using it for any unlawful purpose.

1.9 Limitation of liability

We aim for the site and product information to be accurate, but we don't guarantee it will be error-free or uninterrupted. To the extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the site. Nothing in these terms limits any liability that cannot be limited under applicable Pakistani consumer protection law.

1.10 Governing law

These terms are governed by the laws of Pakistan, and any disputes will be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.

1.11 Changes to these terms

We may update these terms from time to time; the "Last updated" date above will reflect the latest revision. Continued use of the site after a change means you accept the updated terms.

2.1 Information we collect

• Account & order details — name, email address, phone number, delivery address, and order history.
• Communications — messages you send us via the on-site chat, WhatsApp, or email.
• Cart & browsing data — your cart and recently-viewed items are stored locally in your browser (localStorage) so they persist between visits; product view counts help us understand which pieces are popular.

2.2 How we use your information

• To process, deliver, and provide support for your orders.
• To respond to your questions and manage your account.
• To send you order updates and, if you opt in, marketing emails such as our newsletter welcome offer — you can unsubscribe at any time.
• To improve the site, catalog, and customer experience.

2.3 Sharing your information

We share the minimum information necessary with:

• Delivery/courier partners, to fulfil and deliver your order.
• Payment processors, once card and mobile-wallet payments are enabled, solely to process your transaction.
• Service providers who help us run the site (e.g. hosting and database providers).

We do not sell your personal information to third parties.

2.4 Data retention

We retain account and order information for as long as your account is active or as needed to fulfil orders, resolve disputes, and meet our legal and accounting obligations, after which it is deleted or anonymized.

2.5 Your choices

You can review or update your account details at any time, unsubscribe from marketing emails via the link in those emails, and request access to, correction of, or deletion of your personal data by contacting us (see Contact Us).

2.6 Security

We take reasonable technical and organizational measures to protect your information. No online service can guarantee complete security, so please also take care to keep your account credentials private.

3.1 Return window

We offer 7-day easy returns from the date of delivery, on items that are unworn, unwashed, and undamaged, with all original tags attached and in their original packaging.

3.2 Final sale items

For hygiene reasons, lingerie/undergarments are final sale and cannot be returned or exchanged. Sale/clearance items are also final sale unless received faulty or incorrect.

3.3 How to start a return

Start a return anytime from your Order History, or contact us with your order number (see Contact Us) and we'll guide you through the process.

3.4 Who pays for return shipping

If an item arrives faulty, damaged, or incorrect, we cover the return shipping cost. For change-of-mind returns and exchanges, return shipping is the customer's responsibility.

3.5 Refunds

Once your returned item is received and inspected, we'll process your refund to the original payment method (or, for Cash on Delivery orders, via the method we confirm with you) or your requested exchange. Please allow a few business days for the refund to reflect after approval.

4.1 Shipping cost

Standard shipping is a flat Rs. 250, and free on orders over Rs. 6,000. Express delivery may be available at checkout for an additional fee.

4.2 Delivery times

Standard delivery takes 3–5 working days within Pakistan. We currently ship within Pakistan only.

4.3 Order tracking

You can track your order at any time using the "Track My Order" option with your order number and email, or from your account's Order History if signed in.

4.4 Delivery address changes

If your order hasn't shipped yet, we may be able to update the delivery address — contact us with your order number as soon as possible.