Policies
Returns & Exchanges
Last updated 8 October 2026. You have 7 days from delivery to return an item that is unworn, unwashed and undamaged, with its original tags and packaging. Here is how it works.
On this page
1. The 7-day window
You may return an item within 7 days of delivery if it is unworn, unwashed and undamaged, with its original tags and packaging. Unstitched cloth must not have been cut.
2. What cannot be returned
- Undergarments, including lingerie, are final sale. For hygiene reasons they cannot be returned or exchanged.
- Items bought on sale are final sale, unless they arrive faulty or are not what you ordered.
A piece marked Last one is not final sale. It can be returned like anything else, but because it is the only one we hold we will usually refund rather than exchange it.
3. How to start a return
Message us on WhatsApp, or email us, with your order number and a photograph of the item. We will confirm the return and tell you where to send it.
Returns are arranged with a person rather than through a form on the site, so that we can sort out an exchange or a faulty piece in one conversation.
4. Exchanges
If you would like a different piece instead of a refund, say so when you message us and we will sort it out in the same conversation. The same rules apply as for a return: within 7 days of delivery, unworn, with tags and packaging. Undergarments and sale items cannot be exchanged, and a Last one is usually refunded rather than exchanged.
5. Who pays return postage
- If an item arrives faulty, damaged or incorrect, we pay the return postage.
- For a change of mind, the return postage is yours.
6. Refunds
Once the item is back with us and checked, we refund within a few working days:
- If you paid by bank or JazzCash transfer, the money goes back to the account it came from.
- If you paid cash on delivery, we ask you where to send it and transfer it there.
Bank transfers can take a day or two to appear after we send them. If a refund has not reached you within a week of us confirming it, please chase us — we would rather hear from you than have you assume it is lost.
7. Contact us
A real person reads every message.
- WhatsApp or phone — +92 370 1674546
- Email — NabeelaWardrobe@gmail.com
Delivery times and costs are on the shipping section of our terms. The rest of our terms and privacy policy are on the Terms & Privacy page.
